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SensMail - Public Use (CSAP Certification) provides public institutions with the necessary mail solution, servers, storage, network infrastructure, spam blocking, two-factor authentication, security services, and monitoring services in a subscription model. To ensure high-quality mail services, all servers are configured with redundancy, and encryption and backup services are provided to protect user data.
Features
Verified Security
- Obtained KISA Cloud Security Certification
- Reflects legal requirements for information security and personal data protection
- Encryption in TLS 1.3 or higher sections
- Domain-based authentication (SPF, DKIM, DMARC) applied
- Two-factor authentication (OTP) applied
- Personal data filter applied
Institution System Integration Scalability
- Portal and SSO API provided for institutions
- User/organization information integration API provided
- Unread mail count API provided
- Login page provided using relay server (optional)
- Faculty/staff and student service mail segmentation (universities)
- Educational NaverWorks relay server provided (universities/optional)
Enhanced Data Protection
- Mail data encrypted and stored
- Compliance with data backup and recovery policies
- Compliance with data return and disposal guidelines
- Compliance with access control management guidelines
- Mail archiving service operation
- Conversion of mail body images (malware removal)
Major Functions
KISA Cloud Service Security Certification
- - Certified in June 2021
- - Renewed in June 2024 (First in the mail industry to include app certification)
Cloud Security Requirements Applied
- Reflects legal requirements for information security and personal data protection
Based on Naver Cloud Platform
- Utilizes Naver Cloud (for public institutions) IaaS infrastructure
High-Quality Mail Service
- Supports uninterrupted service with redundant server configurations
Enhanced Data Protection
- - Mail data encrypted and stored with backup services
- - Established user data backup and recovery procedures
Data Return and Disposal
- Established procedures for user data return and disposal
Transmission Encryption
- Section encryption for secure data communication – TLS communication (supports TLS 1.2 or higher)
SPF/DKIM/DMARC Support
- Supports domain-based email authentication (SPF/DKIM/DMARC)
Mobile App
- - New mail arrival notifications and screen lock installation
- - Blocking of mail body links and screen capture/recording
Chatting
- Provides user chat functionality
Smart Mail Management – SensAI
- - Email summarization and draft writing
- - Translation and style adjustment of written emails
- - Recommended email replies
Mail Body Image Preview
- Preview suspicious emails as images without opening them
Personal Data Filter
- Warns users when personal data is included and suggests sending as a secure email
Bulk Deletion of Risky Emails
- Searches and deletes bulk-incoming risky emails (admin)
Blocking Risky Email Access
- Prevents users from accessing bulk-incoming risky emails (admin)
Attachment Restrictions
- Restricts attachments through MIME type checking
Allowed Countries for Access
- Blocks unauthorized foreign access from hackers
Reporting Suspicious Emails
- Blocks access to reported suspicious emails and manages reported phishing attempts
Phishing Email Warning
- Detects phishing emails through domain verification
Secure Email
- Encrypts email content for secure transmission (supports password and viewing period settings)
Maintenance and Management
SensMail is a public institution and enterprise webmail solution with industry-leading customer satisfaction, offering strong security that protects internal information from external threats such as spam and hacking, while complying with the latest government security guidelines.
One-Stop Cloud Expert Management
- Consulting
- Infrastructure design
- Migration
- Cloud operation support
- Incident response
- Reporting
Continuous Management
- Free updates
- Regular application of government security guidelines
- Cloud operation optimization
Help Desk Operation
- Dedicated personnel for service continuity and quick response
- General incident response
- Emergency incident handling and support
- Remote and offline support
- SLA compliance
24*365 Monitoring
- Real-time monitoring 24/7/365
- Preemptive incident response monitoring
- Log analysis
Pricing Policy
* VAT not included
* Pricing: Minimum 50 users at 540,000 KRW, additional accounts at 1,420 KRW each
| Users | 50 | 100 | 300 | 500 | 1,000 | 2,000 | 3,000 | 5,000 | 10,000 |
| ₩/mo | ₩540,000 | ₩611,000 | ₩895,000 | ₩1,179,000 | ₩1,889,000 | ₩3,309,000 | ₩4,729,000 | ₩7,569,000 | ₩14,669,000 |
Application Process
01
Planning
Analyze the current AS-IS system and establish direction
- Analyze customer requirements
- AS-IS 시스템 현황 파악 및 환경 분석
- Assess AS-IS system status and environment
- Provide adoption guidelines for each institution/company
- Define the TO-BE system
02
Verification
Design cloud system architecture
- Establish standardized processes
- Design portals for operations, management, users, and administrators
- Plan data migration from existing systems
- Design integration with internal systems (SSO, organization chart, etc)
- Develop custom features
03
Implementation
Implement in phases
- Build cloud mail environment
- Configure DNS integration
- Migrate existing data
- Conduct testing and migration
- Review migrated data
- Integrate and validate internal systems (SSO, organization chart, etc)
04
Operation
Develop operational strategy and service stabilization
- Perform stabilization and improvements
- Establish cloud governance
- Manage OS, incidents, backups, security, and standard SLAs
- Provide 24x365 monitoring and dedicated personnel support
SLA Management
SLA (Service Level Agreement) Overview
IMOXION ensures the stability of its cloud mail service by guaranteeing a high monthly availability rate.
Availability
1. Target Standard: 99.5%
2. Calculation Method: Availability = 100 × (Total Operating Time - Downtime) / Total Operating Time
3. Compensation Calculation: Institution’s Average Monthly Usage Fee (Last 3 Months) × Compensation Rate
| Monthly Availability | Compensation Rate (Monthly Usage Fee) |
| 99.0% – 99.5% | 5% |
| 98.5% – 99.0% | 10% |
| Below 95.5% | 15% |
2. The service level agreement items are as follows.
| Category | Detailed Criteria | Description |
| Availability | Availability Rate | The ratio of actual operating time to scheduled operating time for cloud service access |
| Responsiveness | Response Time | Measures response time for webpage access, ensuring an average of 3 seconds or less |
| Scalability | Expansion Capability | Ensures system structure and processing time allow smooth expansion as users or service features increase |
| Reliability | Service Recovery Time | Measures time taken to restore service after an outage |
| Backup Cycle | Ensures scheduled backups are performed regularly | |
| Backup Compliance Rate | Percentage of planned backups (scheduled and on-demand) successfully executed | |
| Backup Retention Period | Duration for which backup data is protected and maintained | |
| Service Support | Service Support System |
|
| Customer Response | Customer Response System | Provides various channels for gathering and addressing customer feedback |
| Complaint Handling | Ensures quick and accurate collection and resolution of customer complaints |
